Our delivery method is "face to face". After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery guys will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.